Pfannstiel, Mario A. (2024) Designing Tomorrow's Healthcare Service and Patient Experience (Oral Presentation), In: Guest lecture at the University of Tartu, Pärnu College, 28.05.2024, Pärnu, Estland. Pfannstiel, Mario A. (2024) Essentials for Mastering Service Design in Healthcare (1st Oral Presentation) Transforming Healthcare with Service Design-Driven Patient-Centric Solutions and Innovations (2nd Oral Presentation), In: Guest lectures at the Scuola universitaria professionale della Svizzera italiana (SUPSI), 22.05.2024, Mendrisio, Switzerland. Pfannstiel, Mario A. (2023) Foundations and Best Practices in Healthcare Service Design (Oral Presentation). In: Guest lecture at the Edith Cowan University (ECU), 08.03.2023, Perth, Australia. Pfannstiel, Mario A. (2023) Healthcare Service Design and its Impact on Innovation (Oral Presentation). In: Guest lecture at the Ministry of Health, Department of Health in the state of Western Australia, 09.03.2023, Perth, Australia. Pfannstiel, Mario A. (2019) Service Management in Healthcare: Focus on the Context of Germany (Oral Presentation), special lecture at the University of Rome Tor Vergata, 02.-05.05.2019, Rome, Italy. Pfannstiel, Mario A. (2019) The Digital Transformation of Customer-Related Product-Service Systems in Healthcare and Hospital Management (Oral Presentation). In: The 43rd World Hospital Congress of the International Hospital Federation (IHF) "People at the heart of health services in peace and crisis”, November, 6-9, 2019, Muscat, Oman. Pfannstiel, Mario A. (2019) The Impact of Service Design and Digital Transformation on the Process of Service Delivery in Healthcare (Oral Presentation). In: 2nd International Conference on Healthcare Service Management (ICHSM), " Healthy data put to good use for better integrated care", May, 17-19, 2019, Xiamen, China. Pfannstiel, Mario A. (2019) Service Design im Gesundheitswesen – Effekte, Potentiale und Anwendungsfelder (Oral Presentation). In: Service Design PoPs-UP in Healthcare, 17. Dezember 2019, Männedorf, Switzerland. Pfannstiel, Mario A. (2018) Digital Transformation and Service Design are Shaping the Future of Service Delivery in Hospital Organizations (Oral Presentation). In: 2nd International 12th National Health and Hospital Administration Congress "Future Trends in Healthcare Management", October, 10-13, 2018, Bodrum, Turkey. Pfannstiel, Mario A. (2018) Understanding Service-Product-Entities in Healthcare – An Analysis of Business Model Innovations Based on a Holistic Classification System (Oral Presentation). In: The 28th RESER Conference "Services in the Age of Contested Globalization", September, 20-22, 2018, Gothenburg, Sweden. Pfannstiel, Mario A. (2017) Service Business Model Innovation in Healthcare and Hospital Management (Oral Presentation). In: The 8th International Research Symposium in Service Management (IRSSM-8) "Service Imperatives in the New Economy – Service Excellence for Sustainability", August, 1-5, 2017, Seoul, Korea. Pfannstiel, Mario A. (2017) Service Design Thinking and Smart Services in Healthcare and Hospital Management (Oral Presentation). In: CMG-AE Tagung "Service Design & Industrie 4.0", March, 14, 2017, Vienna, Austria. Pfannstiel, Mario A. (2016) Ausrichtung eines Workshops zum Thema „Healthcare Service Management“ für Führungskräfte aus dem omanischen Gesundheitswesen und Vorträge zu verschiedenen Themen aus der Gesundheitswirtschaft im Bachelorstudiengang „International Business & Service Management“, German University of Technology in Oman (GUtech), Department of Logistics, Tourismus and Service Management. Einladung als Gastprofessor, November, 05-19, 2016, Muscat, Oman. Pfannstiel, Mario A. (2016) Vorträge zu verschiedenen Themen aus der Gesundheitswirtschaft im Bachelorstudiengang Gesundheits- und Pflegemanagement, Hochschule Feldkirchen, April, 11.04.-19.04.2016, Feldkirchen in Kärnten, Austria. Pfannstiel, Mario A. (2015) Applying the Importance-Performance Analysis for Improving the Service Productivity of a Maximum Care Hospital (Oral Presentation). In: The 6th International Research Symposium in Service Management (IRSSM-6) "Service Imperatives in the New Economy – Service Excellence for Sustainability", August, 11-15, 2015, Kuching, Malaysia. Pfannstiel, Mario A. (2015) Importance-Performance-Analysis as a Tool in Evaluating Service Productivity in Hospitals (Oral Presentation). In: The 25th Annual RESER Conference "Innovative Services in the 21st Century", September, 10-12, 2015, Copenhagen, Denmark. Pfannstiel, Mario A. (2015) Vorträge zu verschiedenen Themen aus der Gesundheitswirtschaft im Bachelor- und Masterstudiengang „Health Sciences“ , Department of Health Management, Faculty of Health Sciences, May 03-08, 2015, Ankara University, Ankara, Türkei. Pfannstiel, Mario A. (2014) Signage systems and productivity enhancement in a changing environment – consideration of patient and employee diversity in healthcare organizations (Oral Presentation). In: The 23rd Congress of the International Federation of Hospital Engineering (IFHE) "Healthcare Facilities in Times of Radical Changes", October, 12-16, 2014, Buenos Aires, Argentina. Pfannstiel, Mario A. (2014) State-of-the-art Actions and Instruments for Managing Patient and Employee Diversity in Hospitals (Oral Presentation). In: The 14th International Diversity in Organizations, Communities and Nations Conference, July, 09-11, 2014, Vienna, Austria. Pfannstiel, Mario A. (2014) Unexpected Productivity Potentials in Municipal Hospital Groups (Oral Presentation). In: The 13th Annual International Conference on Health Economics, Management & Policy, June, 23-26, 2014, Athens, Greece. Pfannstiel, Mario A. (2013) Ascertaining of the Holistic Service Productivity of Hospitals’ Customer and Supplier Relationship Management (Oral Presentation). In: The 4th International Research Symposium in Service Management (IRSSM-4), "Service Imperatives in the New Economy – Enhancing Customer Experience ", July, 02-06, 2013, Kerala, India. Pfannstiel, Mario A. (2013) Healthcare Brand Management in a Global Environment – A European Perspective for Managing Health Regions as Brands (Oral Presentation). In: The 6th International Conference on Service Management "Managing Services Across Continents", June, 23-25, 2013, Cyprus. Pfannstiel, Mario A. (2013) Positioning and Self-Presentation of Health Regions on the Healthcare Market – Examples of Collaboration (Oral Presentation). In: Biennial SAFHE/CEASA Conference & Exhibition "Collaboration a multi-disciplinary approach to improve healthcare in South Africa", March, 12-14, 2013, Cape Town, South Africa. Pfannstiel, Mario A. (2012) Bayreuth Productivity Analysis (BPA) – A method for measuring and improving the holistic productivity of acute care hospitals (Oral Presentation). In: The 8th Asia-Pacific Productivity Conference (APPC 2012), Theme: "Efficiency and productivity growth in the Asia-Pacific Region", July, 24-27, 2012, Bangkok, Thailand. Pfannstiel, Mario A. (2012) Determination of the Service Productivity of Hospitals' Customer Relationship Management (Oral Presentation). In: The 12th International Research Conference in Service Management, May, 29-June, 01, 2012, La Londe les Maures, France. Pfannstiel, Mario A., Scher P., Stief S., Harre K., Bouncken R. (2012) A study on the holistic service productivity of hospitals from patient and employees view – Stakeholder-Based Productivity Analysis (Oral Presentation). In: 22nd RESER International Conference, "Services and economic development: local and global challenges", September, 20-22, 2012, Bucharest, Romania. |
